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Posted: Friday, March 10, 2017 10:17 PM

Job Description:/h3:
Title: Executive Support Specialist Location: Bristol, CT Duration: 7 months+ Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
TekPartners offers the most sought after Information Technology positions with some of the most well:known companies in the world. Our client is a global industry leader who was recently ranked as one of this years most admired companies in the world by Fortune Magazine. With a long history of providing exciting family and entertainment experiences they are committed to continuous innovation to provide customers with new experiences.

:The Executive Officer Support (EOS) team is responsible for full end:to:end delivery and coordination of all executive support services to the most senior leaders.
:The team is a small, highly technical, highly visible team of support analysts that provide white glove support and services.
:The role of Sr. Executive Support Specialist will deliver on all aspects of service for defined set of executive customers including but not limited to fulfillment of service requests, resolving service incidents, and is the liaison for all IT activities.
:The employee will work closely with the Manager, Client Services Executive Support, to ensure alignment with Client Services strategies.
:Employee will manage communications to executive customer offices and other resources to insure requirements are understood, dependencies are defined, and services are implemented and supported.
:This employee must have a firm understanding of all areas of enterprise IT, from advanced desktop engineering, server architecture, to LAN/WAN network architecture and be able to collaborate with all areas of IT organization.
:Advanced communication skills are a must, particularly the ability to communicate technical information to non:technical audiences.
:The Sr. Executive Support Specialist will communicate on a daily basis with C:Level executives as well as senior leaders.
:Employee will update and inform Manager, Client Services Executive Support, of project status on a regular cadence and work closely when necessary to ensure that the proper solutions are delivered and that the EOS service level of excellence is maintained throughout.
:As part of end:to:end delivery, responsibilities will also include coordinating with other teams who are responsible for delivering work in support of a project.
:Of utmost importance, employee will ensure at all times the highest level of satisfaction in the executive offices with EIT provided services.

:Delivery of end to end IT services for executive customers. This will include all service request fulfillment, issue resolution, key communications, and status reporting to EIT leadership.
:Deliver day:to:day IT services and solutions.
:Includes consultation with executives, technical analysis and solution development.
:Ability to prioritize and manage deliverables in high profile, time sensitive / high pressure situations while maintaining professionalism.
:Monitors end to end delivery of services, and proactively communicates issues to executive customers, and providing alternate solutions as required.
:Coordinate and communicate support problems across multiple vendors and suppliers for key executive impacting issues.
:Ensures escalation of service issues are handled appropriately
:Maintains a detailed understanding of the Client Services portfolio of services and establishes strong relationships with all areas of IT service delivery.
:Implements and manages continuous improvement activities to better enable solutions for executive customers.
:Assist Client Services architects and engineers in strategy and planning exercises as it pertains to the executive and broad client community.
:Adhere to company policies, procedures and standards.
:Create system and support documentation as required in knowledge base.


• Location: Bristol, Northwest Connecticut

• Post ID: 14023351 connecticut is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017