Call Center Representative : US and Latin America - Gerber Technology, Inc (tolland, connecticut)
Posted: Monday, March 13, 2017 1:44 AM
For more than four decades, Gerber Technology has been a world leader in providing sophisticated automated manufacturing systems. The company serves 25,000 customers, including more than 100 Fortune 500 companies, in the aerospace, apparel, retail, composites, packaging, furniture, technical textiles, specialty graphics and transportation interiors industries in 130 countries. GerberA?s products help users move faster, at less cost and with the highest quality. We are currently seeking a Customer Loyalty Representative to act as the first point of contact via phone and email for our US and Latin America customers. In addition to interacting with a wide range of clients, you will also interact with technical support, field service engineers, contracts, sales, and other inter:company departments to respond to customer requests for products and services Support and provide superior service via phone, email and fax to our customers and internal departments.Use questioning and listening skills that support effective telephone communication.Understand the impact of attitude in handling calls professionally.Identify, research, and resolve customer issues or complaints using available resources.Apply the elements of building positive rapport with different types of customers.Display time flexibility towards shifts as per work floor requirements.Follow up on customer inquiries not immediately resolved along with orders, backordered items and items in transit.Provide customers with product and service information.Identify and escalate priority issues.Route calls to appropriate resource (Technical Support, AccountingA?etc.)Initiate customer conversations to assess potential for increasing sales of key consumable products and to develop sales leads for Telemarketing representatives.Other duties as assigned.Eligible canidates must be available to work ON SITE in our CT office M:F 8:00 am to 6:00pm.2+ years of customer service experience preferably in a technical environment.6+ months experience in a call center environment.Knowledge of customer service principles and practices.Proficient in keyboarding and use of email.Strong self:learning and someone who takes initiative.Exceptional communication skills both verbal and written. Must possess excellent listening, organizational and problem solving skills.Strong proficiency in Windows, Microsoft Word and Excel.BachelorA?s Degree preferred.Good working knowledge of ERP system; SAP knowledge is a plus.Bilingual (Spanish/English) preferred.Software applications knowledge a plusGerber Technology, LLC and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, color, religion, gender, age, veterans status, disability, or sexual orientation.
• Location: Eastern Connecticut, Tolland
• Post ID: 14037030 connecticut