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Posted: Monday, March 6, 2017 5:59 AM

The Opportunity: JobTarget is an e-commerce, software company specializing in recruitment advertising. We are an entrepreneurial company that has had tremendous success, but we firmly believe our future is even brighter! We sit at the convergence of job posting distribution, data analytics, and job seeker engagement. Our team is comprised of experts in recruitment, ecommerce, and online job search. The company values work life balance, rewarding risk and creativity, and an open culture. Come help us change how people search for jobs, advance their careers, and how organizations find the right talent to succeed in their missions. Job Description: The Customer Service Representative ensures the health, growth and retention of client accounts. This role is pivotal in providing excellent customer service. This person will be a main contact for day to day issues, escalations, technical support and new client training. The position requires a person who can manage client expectations, provide clear answers, resolve issues positively, constructively, and quickly, and can establish relationships with clients as well as internal teams. Performance Objectives: Maintain a thorough knowledge of the JobTarget products, features and operations; translate that knowledge into solutions for our customers Answer a large volume of phone calls and emails; clearly communicate ideas and give direction to customers, effectively respond to all aspects of customers' inquiries Resourceful problem-solving skills; ability to seek out appropriate points of contact to get the necessary information Ensure each customer's experience with JobTarget exceeds their expectations 1 - 3 years account management and/or customer service experience is required Strong oral/written communication skills. Excellent client management, presentation skills and conflict resolution ability Excellent time management skills, ability to prioritize multiple projects, accountability, proactive nature and committed work ethic Intermediate to advanced computer skills, experience working with Zendesk, or similar ticketing tools are a plus E-commerce experience is a plus Comfortable in a fast-moving, fast changing, start-up environment A team player, willing to do what it takes to get the job done! PI96731001


• Location: Eastern Connecticut, Groton

• Post ID: 14002776 connecticut is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017