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Posted: Monday, March 13, 2017 12:53 AM

The primary purpose of the Customer Service Representative is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.Provides assistance to borrowers who wish to make ACH payments via phone the website.High school diploma or equivalent requiredGeneral call center experience preferredExperience with loan servicing a plusEffective verbal and written communication skillsExcellent customer service skillsAbility to work in a fast:paced environmentAbility to multi:task and manage time effectivelyPossess strong problem:solving skillsExperience working with Microsoft Windows applicationsAbility to calculate figures and amounts such as interest rates, percentages, ratios, etc.Availble to work 12:30pm:9:00pm schedule

Source: https://www.tiptopjob.com/jobs/64763627_job.asp?source=backpage


• Location: Northwest Connecticut

• Post ID: 14037019 connecticut
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