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Posted: Monday, March 20, 2017 12:45 PM

Alternate Locations: Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut)

Relocation assistance is not available for this opportunity.

Requisition 23801

About the Company
Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long:term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had 222 billion in assets under management as of March 31, 2015.

The Role

This position will consult with operational leaders in Customer Solutions and their peers across the enterprise to address specific business challenges or opportunities that have a technology impact to Customer Solutions. S/he will assist business owners in defining the problem or opportunity as well as the desired future state and the related business value to be realized from it. S/he will also lead the analysis required to design, propose and/or evaluate a course of action to proceed. This role will need to manage multiple concurrent engagements and help Customer Solutions and our enterprise partners quickly respond to changing requirements and priorities.


:Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
:Champions and enhances organizational initiatives by positively influencing and driving change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
:Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.
:Facilitates change to the organization through the more complex analysis, design and implementation of business processes that achieve business objectives.
:Identifies and recommends process improvements that significantly improve efficiency, customer experience and/or quality for his/her assigned area(s) of responsibility.
:Consults/Analyze on more complex assignments and/or projects for his/her assigned area(s) of responsibility.
:Consults and collaborates with key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs.
:Collaborates with internal and/or external stakeholders to design, assess, select and recommend more complex solutions and/or alternative approaches that will achieve business goals.
:Collaborates effectively with appropriate internal and/or external stakeholders on more complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.
:Validates that the solution meets the business need by developing more complex acceptance criteria and plan to evaluate.
:Determines and recommends the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization.
:Provides more complex research and analysis to support business operations and presents findings to management or project leader.
:Determines more complex best practices and suggests how to improve current practices
:May serves as a mentor and share knowledge with junior and/or peer team members.
:May provide more complex testing support as needed.


:4 Year/Bachelors Degree or equivalent work experience (4 years of experience in lieu of Bachelors) in Computer Science, Information Systems or Information Technology.



• Location: Hartford

• Post ID: 14023318 connecticut is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017