Posted: Thursday, February 8, 2018 9:59 PM
Requisition Number 48519BR Title Lead, Operations Business US - Global IT State / Country / Province Connecticut City New Britain No. of Positions 1 About the Company Since 1843, weve set the standard for excellence in everything we do. No company on earth has a stronger or more compelling history of delivering the hardworking, innovative, powerful tools that help professionals around the world build, repair, and protect the worlds most valuable things. We are the leader in tools and security. We are Stanley Tools. We are DEWALT. We are Mac Tools. We are Porter-Cable. And we are much more. We are the doors that protect you at airports. We are the lock and deadbolt on your front door. We are the hydraulic breakers that rescue trapped earthquake survivors. We are the people on the phone in an emergency. No matter where you live, what car you drive, what stores you shop at, or what building you work in, you can bet that we had a hand in making it work. And you can guarantee that well keep making it work. Position Summary Leads the development of business intelligence solutions; develops data reporting frameworks for the presentation and delivery of metrics and project execution performance; dashboards and analytics of portfolio and project budgets and consumption (cost and effort) , design and development of datamarts (with multiple data sources). Responsible for service support and service delivery disciplines for Stanley Black & Deckers technology infrastructure. Focusing on users of IT services, ensures that everyone has access to the appropriate services to support business functions. Focusing on businesses as ITs customer, concentrates on proactive services IT must deliver to provide adequate support to business users. Responsible for IT Operations process management, including one or more of the following: analysis, development, documentation, monitoring and execution of IT policies and procedures. Principal Accountabilities Responsible for governance and/or ownership of IT service management processes. Responsible for execution of core IT service management processes such as incident management, change management, problem management, service level management, and configuration management. Responsible for communication and notification to IT support groups and management of status of high severity issues and complex changes. Communicates with all stakeholders (customers, delivery teams, end users, etc.) to address system issues. Executes critical event management (severity level 1 and 2), and/or change management processes. Plans and conducts cross-functional root cause analysis studies for high severity problems and failed changes. Provides single point of focus for all IT services clients to request services and report problems. Disseminates information to the organization regarding planned outages and/or implementation of changes impacting production services. Required Skills & Experience Knowledge: In-depth disciplinary knowledge; leverages business acumen and subject matter expertise. Provides deep subject matter expertise, advice and program delivery. Contributes to the development of new techniques and plans within area of expertise. In-depth understanding of SBD goals, customer requirements and knowledge of competitor practices. Thorough understanding of SBD business priorities, strategy and direction. Thorough understanding and management of customer business needs and expectations. Manages projects and program execution. Problem Solving: Works on abstract and complex problems requiring evaluation of intangible variables. - Integrates trends, data and information into plans, deliverables and recommendations. Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. - Opportunity/risk analyses - Cost/benefit analyses - Pricing models Anticipates operational, program, and implementation issues and develops preventative measures. Adapts projects, programs or methods based on customer or business partner feedback. Guidance: Work is guided by business plans for the discipline. - Actively participates in setting area objectives to meet plans. - Escalates matters of business risk. - Influences others through their professional/ technical expertise. Manages critical projects, customer engagements or business processes. - Guides completion of major projects or customer engagements. Allocates work and mentors others. Relationships: Contributes to the area through delivery of end results and contribution to planning for the area. Provides thought leadership, guidance and advice in own field. Works across the organization to effectively obtain and allocate resources to complete programs and projects on time. Adapts communication techniques for audiences at multiple internal and external levels. - Presents facts and information to negotiate mutually acceptable solutions. - Delegates clearly and comfortably. Cultivates, develops and manages strong, lasting customer relationships at senior management level. May manage vendor relationships. Experience: Experience with Enterprise Portfolio & Project Management Systems, such as CA Clarity, HP PPM and/or Planview. Experience using Business Intelligence tools such as PowerBI, SSRS and JasperSoft. Experience using SQL and SQL Server Management Studio. Experience with DataMarts and Data Mining. Experience with Microsoft Project Server a plus. IT Project Management Experience a plus. 8-10 years of relevant experience or equivalent combination of education and work experience Additional Skills: Applies a comprehensive knowledge of service management, operations and support to drive continuous improvement. Experienced understanding technology system architecture and most technology disciplines. Applies knowledge to analyze and develop solutions to highly complex problems. Thorough understanding of key business drivers and ability to communicate and translate those needs to technical solutions. Thorough awareness of IT services and ability to recognize new service needs. Education Undergraduate degree in Computer Sciences or a related field and 8-10 years relevant experience , or Graduate degree and 6-8 years of relevant experience. EEO Statement All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.
• Location: Hartford
• Post ID: 22904897 connecticut