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Posted: Tuesday, March 14, 2017 11:42 AM

Job Description:/h3:
Our client a global multi billion dollar company is seeking a Product Support Specialist for one of their businesses. The Product Support Specialist will mainly assist in the resolution of design and manufacturing related issues affecting current products and will drive the development and implementation of process improvements. In this role, the candidate will interface mostly with Product Development, Field, Reliability and Manufacturing teams. This role is an excellent developmental opportunity for recent graduates aspiring to grow into a Product Development Engineer position.

:Work with all product teams on manufacturing plant support projects focused on improving quality and productivity.
:Work with the product teams in the review of warranty and new defective non:confirming product, root cause determination, and implementation of corrective actions (8D process).
:Provide marketing and field representative support by conducting technical investigations on new and legacy products to address customer inquiries.
:Conduct product change work that may include product change notices, design changes to reduce cost, supplier obsolescence, and quality improvements.
:Conduct product investigations in the engine lab ranging from component level up to full powered engines.
:Implement shop wide operational process improvement (OPI) projects and identify new projects to go into OPI funnel.
:Use Kaizen tools to drive continuous improvement projects aimed at eliminating waste and improving processes in all areas.
:Extensive work with the Manufacturing, Quality, and Product engineers for each product.
:Assist in the early detection of new fail modes for new and current products in order to prevent and/or minimize cost impact to the company.
:Work with the development teams during product improvements and new releases to ensure solid warranty practices are in place.
:Work with customers on investigating quality defects and implementing corrective actions
:Provide troubleshooting support for product lines to ensure that proper repair procedures and warranty coverage policies are being followed.

Knowledge, Skills and Abilities
:Hands on experience building and testing internal combustion engines is highly desirable
:Good communication skills
:Working level experience with all MS Office tools
:Customer service related experience is desirable

:Automotive Related Technical Degree (BS Degree in Mechanical Engineering is preferred)
:This would be a great role for someone that either just graduated form school or is about to
Key Relationships:
:Design Engineers
:Director of Engineering
:Engineering Development Managers


• Location: Hartford

• Post ID: 14046524 connecticut is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017