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Posted: Monday, March 13, 2017 1:47 AM

The Shift Supervisor (SS) assists the Service Manager I and II and/or Sr. Service Manager I and II manage the operations and personnel for a shift of a particular location. The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians:In:Charge, Customer Service Coordinators, Technicians, and Service Employees. The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager role.College degree (Associates or Bachelors) preferred or 1 : 3 years or more experience in a maintenance operations environment requiredDemonstrated success in a Ryder role may be substituted for this requirementADDITIONAL REQUIREMENTS: Ability to professionally represent Ryder and competently interact with customer management required Strong vehicle diagnostics/repair knowledge preferredMaintenance and Technical experience in a shop environment is required Supervisory experience preferredCapacity to understand labor, financial and quality planningStrong sense of personal accountability and a proven track record of achieving desired resultsAbility to communicate effectively both verbally and in writingCompetent in basic computer skills and in a Microsoft Office environmentExperience with a Shop Management System is preferredDemonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track recordMust have demonstrated customer service focus, work flow analysis and management skillsExposure to Lean/Six Sigma principles preferredAbility to solve operational problems with minimal assistanceAbility to resolve customer issues with minimal assistanceAbility to lead and train workforce.Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executedResponsible for Triage of unscheduled customer drive:ins, and for communicating with customers and assigning work to technicians as appropriateResponsible for conducting yard checks to ensure proper work scheduling and prioritizationLabor Management Provides management, training and development of all personnel assignedResponsible for Performance Management of all assigned personnelCustomer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling and follow:up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care PlanAsset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards in all relevant shop areas of responsibilityEvaluates needs and makes recommendation for shop tooling and equipment requirementsAssist in the management and oversight of vehicle specifications and vehicle in:service/out:service processAssist in ensuring all vehicles have required specifications in SAMResponsible for Parts Inventory management, policies and proceduresQuality Management: Responsible f

Source: https://www.tiptopjob.com/jobs/64768246_job.asp?source=backpage


• Location: East Lyme, Eastern Connecticut

• Post ID: 14036935 connecticut
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